What we are looking for:
Turnium is currently seeking a full-time Tier 3 Network Support Engineer. In this role you will be a major resource within the company doing remote support to assist our customers and fixing issues related to our Bonded-Internet SD-WAN software.
Duties & Responsibilities
You will be primarily responsible for supporting advanced clients such as ISPs and ISV partners with challenging issues related to our software and their network. In this role, you will:
- Perform level 3 support
- In depth network troubleshooting
- Interact directly with our partners on a day-to-day basis by email and phone
- Work closely with the support team and engineers
- Perform triage duties to the engineering team and assist with issue identification and documentation
- Perform additional duties within the skill set for this position as required
Additionally, you would work closely with the development team as a Network QA Engineer
- Working directly with the development team building and testing network scenarios
- Creating complex network interactions built both physically and virtually
- Help test innovative ideas for future software development
This is primarily a business hour position, however, will occasionally require working off hours – once a month for a week-long period you must be available 24/7 for on-call duties.
Qualifications/Experience/Skills
- Ability and desire to quickly learn new topics and technologies
- Knowledge of Linux is a must, including but not limited to package installation and maintenance, networking setup and integration into existing network, and core services
- Knowledge of IP networking is required. Working knowledge of networking principles and protocols such as VLANs, OSPF and BGP is a bonus
- Knowledge of network troubleshooting tools such as TCPDUMP, Wireshark, and iPerf
- Minimum 3 years of experience in either a customer support or a systems/network admin position
- Able to work collaboratively in an all-remote team environment
- Attention to detail in troubleshooting and reporting
- Excellent written and verbal communication skills
- Highly organized and process driven
- Formal education in Computer Science or a post-secondary level technology related field, or equivalent experience
- A Linux or Network certification is a bonus
- Ability to work full-time business hours in either our Halifax or Vancouver offices
Expectations
What to expect in your first month:
- Get training on our software and the overall architecture of the SD-WAN system
- Be set up and knowledgeable in the support system workflow
- Shadowing the team to observe support troubleshooting
What to expect in your first three months:
- Participating in live support training
- Taking on support challenges
- Working with the development team as a QA Engineer
- Learning about the deep magic of networking, dynamic routing, and the technologies that our partners use
What to expect by month 6:
- You will be working directly with partners on their support challenges
- Building out a QA Engineering environment to run simulations and test unique networking situations
- A high level of knowledge on SD-WAN and complex networking technologies
About Turnium
About Turnium
Turnium is changing the traditional telecom and networking model with a simple and reliable Internet-enabled solution. Our flagship technology, Bonded Internet™, allows Enterprise and SMB customers to simplify their WAN and mitigate the risk of downtime by combining multiple Internet connections into a single resilient and easily managed virtual connection. In short, we make the Internet better for organizations by offering a wide range of features and functionality to relieve issues related to scale, security, and quality that are common with broadband connections.
Bonded Internet™ is offered through Service Providers around the world. For more information, visit http://ttgi.io and follow us on Twitter @turnium
Have we got your interest?
To apply for this job email your details to careers@ttgi.io